Contact FAQs

How quickly will someone get back to me?

If you have submitted the request form, expect a call from a chef shortly afterwards — often the same day, and almost always within one working day. Email enquiries are answered during Florida business hours. If you have not heard anything within 24 hours, email us: something has gone wrong at our end and we would rather know.

Can I speak to someone before I fill in the form?

Yes. The form exists to save you repeating yourself, not to keep you at arm's length. Email us with a rough idea of your date and guest count and we will pick it up from there.

I am a chef. Where should I write?

Use the chef application at /for-chefs/ rather than emailing — it asks the questions we would ask on a call anyway, and it puts you in front of the right person straight away.

Can I contact a chef directly?

Not before a booking. We pass your brief to chefs covering your area and the chef calls you, so the conversation happens by phone rather than through us. After that you have their number.

Press, partnerships and privacy requests?

All to the same address. Mark privacy or data-deletion requests clearly in the subject line and we will action them and confirm when it is done.

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